Sometimes you have to slow down to speed up

Most of the time my posts are either quotes that truly struck a chord with me, or articles about a marketing topic that I believe might benefit others that I’ve spent several hours writing and rewriting before I publish.  This is not either of those.  This post is much more...

The Secret Sauce of Marketing

Effective marketing is more important than ever in today's competitive consumer world. However, the secret sauce of marketing is much more than simply attracting customers. It's about creating the right customer experience. For now, put clicks and conversions to the back of your mind; if you don't get customer experience...

Patient Attrition Will Ruin Your Practice

The dynamics of the healthcare market are shifting. The days of delivering routine dental care and relying on new patient volume to generate a profit are fading. Taking their place is an era in which Key Practice Indicators (KPI) are “accountability” in which providers must leverage communication, technology and data...

The Media Day is More Than 24 Hours

On average, Americans spend 12 hours of their day consuming media in one form or another. In fact, reading this article will account for about 5 minutes of that time in your day today. Television accounts for 3 hours of your day with Internet a close second at 2 hours....